Frequently Asked Questions

Placing Installation Requests:

You can submit sign post installation requests 24/7 through our online ordering system. Completing work orders takes just a few minutes, and a credit card is needed to confirm your booking. Rest assured, our payment system is fully secure, and we do not have access to your card details.
 

For a quicker checkout experience, consider applying to keep a card on file through our Automatic Billing program.

When Will My Post Be Installed?

Installations can be scheduled as far in advance as necessary via our online system. We will never install a sign post earlier than requested without permission. For ASAP requests, typical turnaround times are:

Langley, Aldergrove, Surrey, White Rock, Abbotsford: Next business day (limited same-day availability)

Chilliwack, Mission, Maple Ridge, Pitt Meadows, Tri-Cities, Burnaby, New Westminster, North Delta: 1–2 business days

Agassiz (and surrounding area), Richmond, Tsawwassen, Ladner, Vancouver, North/West Vancouver, Tsawwassen, Ladner: 1–4 business days

Placing Removal Requests:

Removal requests can be submitted anytime via:.

- Our online ordering system

- Email: info@signpostguys.ca

- Phone or Text: 604-220-8481

For SOLD properties, we strongly recommend scheduling your removal as soon as you have a confirmed completion date. We aim to complete removals as requested, however prescheduled removals may be completed +/- 24 Hours of the preferred date based on logistics.

For CANCELLED listings, most posts are removed within 24–48 hours of your request.

To avoid charges for unsuccessful trips, ensure your sign post remains readily available at the front of the property for collection. We highly advise against leaving posts on-site after completion, as they are significantly more likely to be lost or damaged once new ownership takes possession.

Minimum Service Call Fee:

To maintain efficient scheduling and consistent service, a $25 minimum service charge applies to all site visits, regardless of proximity. This includes (but is not limited to):

- Reinstallations or adjustments (after 30 days)

- Checking signage for damage or vandalism

- Adding or removing signage

- Sign drop-offs or pickups

- Other short service trips

Please note: If we are already scheduled at your listing for an installation or removal, additional reasonable requests can often be completed at no extra charge.

Lost or Damaged Items:

While rare, clients are responsible for rented sign posts that are lost or damaged beyond repair. If an issue occurs, please report it as soon as possible. We offer up to 50% reduced replacement costs when items are reported in advance.

Strata Properties:

Strata councils can have strict rules regarding real estate signage, and many no longer permit temporary signs. We strongly recommend confirming signage rules directly with the strata council before scheduling installation—regardless of what may be outlined in strata documents.

Can I Transfer My Sign Post to a New Listing?

Sign post rentals are non-transferable between listings or agents, as pricing is set per listing. Each new installation includes a freshly painted post & a new 6-month rental term.

Can I Extend My Rental Beyond 6 Months?

Yes. We offer 3-month and 6-month extensions. You will receive an email reminder 4–5 days before your rental expires, including extension options and a payment link. While month-to-month extensions are not available, short grace periods (2–3 weeks) can typically be accommodated—just let us know.

Do You Store Signs?

Yes. We offer complimentary, secure sign storage for recurring clients. When signs are returned:

- Stickers are carefully removed

- Residue is cleaned (when safe to do so)

- Signs are stored for your next listing

Please note: Complimentary sign storage is available to active clients of Sign Post Guys. Clients who have not submitted a service request for a period of 18 months or more may have stored signage recycled or disposed of at our discretion, without further notice. If you anticipate a pause in service, please contact our office to make alternative arrangements.

Questions?

Please don’t hesitate to reach out anytime with questions, comments, or concerns—we’re always happy to help.

Paul McEachern

The Sign Post Guys

604-220-8481