SIGN POST GUYS SERVICE AGREEMENT

This Service Agreement (“Agreement”) is entered into between Sign Post Guys (“Company”) and the Customer. 

Scope of Service:
Sign Post Guys provides sign post rental, installation and removal services. Each order includes one installation and one removal at the same property location. Additional service requests (including repositioning, reinstallation or extra visits) are billed per visit. 

Please Note: Communication with homeowners, tenants or strata council members regarding install locations is beyond Sign Post Guys scope of service.

Customer Responsibilities:
The Customer agrees to:

• Provide accurate installation details (address and placement instructions)
• Identify any underground utilities or irrigation lines
• Ensure access to the property is clear and safe
• Confirm compliance with strata or property bylaws (if applicable)
• Request removal when the listing is complete
• Respond promptly to notifications regarding expired sign post rentals. Sign post rentals 14 days or more past expiry are subject to being removed by Sign Post Guys.

Unserviceable Locations:

If installation cannot be completed due to unsuitable conditions (including hard surfaces, lack of usable frontage, or unsafe access), a service charge will apply. 

Installation & Handling:
Only Sign Post Guys may install, remove, or service its equipment. Any movement or handling by third parties (including agents or property owners) will result in additional charges, and the Company is not responsible for resulting damage or issues.

Damage & Liability:
The Customer is responsible for:

• Lost, stolen, or damaged equipment
• Costs resulting from incorrect placement (if directed or altered by others)
• Any damage to underground systems not disclosed prior to installation

Maintenance & Service Calls
Repairs due to theft, vandalism, weather, or other external causes will be charged as a service call. Issues caused by improper installation will be repaired at no charge.

Billing & Cancellations:

• Payment is due upon completion of service
• Orders may be cancelled prior to installation
• Once installed, services are non-refundable and non-transferable to other listings or realtors.

Rental Term:

Standard rental term is 6 months. Renewal options are available. 

Service Timing:
Installation and removal requests are completed as scheduled or within 24–48 business hours for ASAP requests.

Confirmation:
Photo confirmation will be provided by email upon installation.

Sign Storage:

Complimentary sign storage is available to active clients of Sign Post Guys. Clients who have not submitted a service request for a period of 18 months or more may have stored signage recycled or disposed of at our discretion, without further notice. If you anticipate a pause in service, please contact our office to make alternative arrangements. 

By requesting service, the Customer agrees to the terms above.