THE SIGN POST GUYS SERVICE AGREEMENT:

1. It is agreed that only The Sign Post Guys' employees remove or install our rented equipment.
2. Any Call out to repair the sign post due to theft, vandalism, or any reason that is not the fault of The Sign Post Guys will result in a maintenance charge.
3. Any necessary maintenance due to faulty installation will be promptly repaired by the Sign Post Guys at No charge.
4. Rental term maximum 6 months and is deemed complete on the completion date,

5. Renewal terms available after 6 month term expires. 

THE CUSTOMER SHALL:
1. Pay for all invoices upon completion of service.
2. Provide detailed instructions for installation, including:
    a) Listing address.
    b) Site markers for the location of the signpost. 

    c) Provide information about the location of any utility/sprinkler lines.
    d) Contact information for anyone involved with signpost installation.

3. Shall confirm with listing Strata (if necessary) that their installation conforms with all Strata Bylaws, and inform The Sign Post Guys of any guidelines to be followed, prior to installation request date. Communication with Strata's is beyond the Sign Post Guys scope of work.
4. Notify The Sign Post Guys promptly on completion of the sale to arrange the removal of the signpost. 

5. The customer shall respond promptly to notifications regarding expired signpost rentals. Signpost rentals 14 days or more past expiry are subject to being removed by The Signpost Guys.

6. Facilitate the recovery of the signpost and all components at the time of removal.
7. Customers storing signs with The Sign Post Guys shall notify of any extended interruptions from using The Sign Post Guys services. Signs belonging to accounts dormant for more than 18 months are subject to being recycled.
8. Be financially responsible for:
    a) Any damaged, lost or stolen Sign Post Guys property.
    b) Costs resulting from incorrect placement of signpost, as directed or moved by the property owner or agent.
    c) Fees from utility companies, contractors, or service technicians for damaged lines, if the customer did not indicate the location of lines prior to installation.

CANCELLATION / REFUND POLICY
1. Orders may be cancelled by email to info@signpostguys.ca or by phone or text message anytime prior to the day the installation is scheduled.
2. Cancellation on the day the installation is scheduled must be made by speaking directly to The Sign Post Guys at 604-220-8481.

3. The Sign Post Guys pricing is set on a "per listing" basis. Sign Post Rentals are non-transferable and non-refundable after installation, regardless of circumstance. Upon removal of a sign post, the rental contract shall be understood to be "complete.

THE SIGN POST GUYS SHALL:
1. Install and remove signposts as per the Customer's instruction. Work orders are completed within 24 to 48 hours, Monday thru Friday (with the exception of holidays).
2. Follow all instructions from the Customer as to the location of placement, with regard to all ordinances and regulations.
3. Manage and provide safe storage for Realtor's signs prior to installation.

4. When service is completed The Sign Post Guys will notify our client by email with photo confirmation.